Returns Policy

 

To initiate a return, please follow these steps:

 

1.Contact our customer service team within 14 days of receiving goods by phoning on 01924806512 or Email us At info@eyshal.co.uk to request a return. (Please note best method of instant contact is by phone as emails are checked and replied to within 48 hours). (Please note not all refunds will be approved)

 

2.After You've Spoken To us Pack the item securely in its original packaging.

 

3.Include a copy of your order confirmation or receipt recieved upon delivery this will be in the parcel when you recieved the parcel. Put it inside the return parcel for our returns team to allocate your return order information.

 

4.Send the package to address: 

50 woodfield avenue, Batley, West Yorkshire, Wf17,7dt

 

Please note that you The customer is responsible for return shipping costs for returns and exchanges unless the item is faulty before dispatch. And you the customer is responsible for the safe return of any products. EYSHAL shall not be held responsible for any lost returns or lost exchanges

 

 (Please note due to the nature of complaints we always perform a quality check before any product or item gets packed and shipped at Eyshal and we hold photographic evidence to pursue complaints correctly. any false complaints and refund requests won't be entertained).

 

To be eligible for a refund or exchange, returned items must meet the following conditions:

 

• Items must be unworn, unused, and in the same condition you received them.

 

• All original tags must be attached.

 

• Items must be free of any odours or stains.

 

• Original packaging (e.g., boxes, dust bags) must be included.

 

This applies to all items, including Salwar Kameez, Abayas, and Headscarves. (Excluding) piercings and earrings due to health and hygiene reasons we do not accept returns on these items. This also excludes any returns of any made to order products or personalised products due to the nature of the work. Any items returned to us which returns are not accepted for such as items stated in this paragraph or due to the the related conditions mentioned above regarding the condition to the returning item mentions in our return policy and where your statuory rights do not apply we shall not refund you. And the item may only be returned back to you at your expense you the customer shall be notified of this and any other costs which are to incur. If you refuse to accept the delivery, return goods back to us again or any other situation in regards to this matter this will be acknowleged as a irreversible instruction of disposing any goods purchased by you which were returned without any agreement by us without any further notice and no further refund or return shall be made by us Eyshal.

 

There is no guarantee that any order can be cancelled after the order has been placed. This is due to fast packaging and dispatching service we provide to our customer once this process is completed we will not be able to cancel an order that is placed. however if you manage to contact us by phone immediately and a order hasn't been packaged or dispatched we will refund you the money minus a 5% cancellation charge this is only charged if a refund is processed and order has been cancelled successfully once again this excludes any made to order or personalised products you instruct us to make for you. Due to the nature of the work and our fast production process of personalised products and made to order services we shall not issue any refund on these items.